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Reset Arris 4K box

BryceWilkinson
Friendly Neighbour
How do I go about restoring the box to the initial setup screen where I pair it with the modem? I’ve held down the top button for 10 seconds, does nothing.
1 ACCEPTED SOLUTION

Doesn't sound good. Possibly follow these steps to restart your router and Optik boxes:

 

How to reboot your Optik system | TELUS Support

 

If that still doesn't work you will likely need to talk to Telus.

 


Just a long time customer hoping to help.

View solution in original post

5 REPLIES 5

FuzzyLogic
Community Power User
Community Power User

Hopefully you can find what you need here:

 

Installation instructions for your ARRIS wireless receiver | Support | TELUS

 


Just a long time customer hoping to help.

thanks I saw that earlier. Nothing on resetting it

Unplug for 10 seconds will do a reset. I believe you won't see the wifi setup unless the device can't connect to a network. 


Just a long time customer hoping to help.

I’ve tried that. We had a power outage last week and the main PVR is showing “something isn’t right” etc etc


The other Arris box is working perfectly fine.

Doesn't sound good. Possibly follow these steps to restart your router and Optik boxes:

 

How to reboot your Optik system | TELUS Support

 

If that still doesn't work you will likely need to talk to Telus.

 


Just a long time customer hoping to help.