05-04-2022 03:07 PM
Is anyone else having problems with the app on iPad . It logs on ok but nothing works. Wish the coders would fully test before rollout. I have already tried everything, Be nice if we could roll back to the previous version. Also how is the new box working, with the old one you could fry an egg on it lol.
Solved! Go to Solution.
05-04-2022 06:49 PM
Looks like the new app is too much for the older iPad. All we could get to work is on demand and it took forever to start playing. I just installed it on a iPad Pro and everything works fine. Thanks for the help guys.
05-04-2022 05:45 PM
Hi @Kab
What do you mean 'nothing works'? No video, no audio, no guide, no channels, just a black screen? If you can share more details, we might be able to troubleshoot.
As for the new TELUS TV Digital Box, there's an unsolicited review here: https://forum.telus.com/t5/Pik-TV/Review-of-New-Telus-Digital-TV-box-for-Pik-TV/td-p/125627
05-04-2022 06:17 PM
Everything looks like normal, but when you click on a show , nothing happens.
. Rebooted , logged in and out . Reinstalled, After a few minutes a message will come up and say Playback error - Sorry, an error was encountered. Please try again. If the problem persists, visit TELUS errors for more details.
05-04-2022 06:15 PM
Delete the app. Power off the iPad and power it back on ( NOT standby), re download the app. See if your issue persists. The old box wasn't that hot if it has proper air circulation.
05-04-2022 06:19 PM
Did all that
05-04-2022 06:49 PM
Looks like the new app is too much for the older iPad. All we could get to work is on demand and it took forever to start playing. I just installed it on a iPad Pro and everything works fine. Thanks for the help guys.
03-07-2023 11:46 AM
I agree the app works on my iPhone 13 but stopped working on my iPads last Friday
I have tried everything but will not work.
It seems to be a waist of time calling support.
It is too bad as I used this app a lot on my iPad and I am not buying a new iPad for Telus