Pik tv won’t let me sign in on android tv app

[CK6]

There seems to have been an update on the android tv app that I use on the google chromecast box and it has logged me out and now says my password is wrong. This also happened last week but then they changed it back to the old format and I was able to sign in again but unfortunately they have now gone back to the new format and I can no longer sign in again. Not sure if anyone else is having this problem but it is really annoying, I’ve tried deleting the app waiting and re downloading and it still won’t work.

[KHR · Accepted solution]

Hi @CK6 

With the Pik TV app upgrade, a small number of users are encountering account credential issues - based on what you've described, it appears your username and password weren't created properly for the new app (not your fault - it is a back-end data problem). In order to resolve this, you'll need to contact TELUS directly, either my phone, chat or through social media (@TELUSSupport on twitter). Mention that your account credentials aren't working for the new Pik TV app, but they worked fine on the old app and they should be able to help you out. Apologies for the inconvenience!