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No sound

Nootka123
Neighbour

When switching back to Telus Optik from Roku ,we get no sound unless we reboot the Telus box

4 REPLIES 4

FuzzyLogic
Community Power User
Community Power User

Can you provide more information? Is this a TV with Roku built in or a USB dongle?

Hi Fuzzy Logic.
We have USB Roku dongle not a tv with it built in. Thanks for your interest in our problem.

Sent from my iPad

xray
Guardian

I assume your Optik box is connected via HDMI. Have you tried unplugging and reconnecting the HDMI instead of rebooting? This will confirm it's a HDMI handshaking issue when switching inputs and it's also much faster than rebooting the Optik box.

Thanks, we’ll give it a try.

Sent from my iPad