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How do I change the wireless network on my Optik 4k (non PVR) box?

Just Moved In

I am looking for a way to connect my Optik 4k (non-pvr) box to a new wifi network. All instructions online show how to do this from the initial factory default setup process leveraging WPS conection but I cannot find out how to get back to the factory defaults. The reset button on the back does not appear to do anything and I have tried resetting the box from the on-screen options many times without success. I already have two other 4k boxes (including my PVR) on the new network via a wired connection and everything is working fine with them so the new network is not an issue. Any assistance is appreciated. Thanks.


Community Power User
Community Power User

Are you trying to connect it to a third party router?

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Community Power User
Community Power User

When the box and TV are turned on do you get a prompt to pair to Wi-Fi?


Have you tried pressing and holding the power button on the set top box for 10 seconds to do a reset?


Not sure if this will help (may be the article you already mentioned):


4K wireless digital box installation | TELUS Support


Similar information here:


Optik TV self install | TELUS Support


Just a long time customer hoping to help.