a week ago
About 5 days ago we added Hayu to our Optik TV package. Hayu has been down for maintenance the whole time since we added it.
Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?
a week ago - last edited a week ago
Have you tried restarting your equipment? What specific screen/message is it showing you when you go to the channel? Also, are you trying to access it from Optik and not a smart TV app?
a week ago
a week ago
We've forwarded it off to our Optik team who will investigate. We'll let you know once we hear back!
a week ago
a week ago
Thursday
Hi Telus support, do you have an eta or explanation on why this is still not working? I can access a few shows by launching the channel from On Demand - Now Streaming section, but even this is only allowing a few shows. Trying to launch Hayu channel 336 from optic tv is not working at all.
Thursday
Not as of yet, but our team is actively working on it with high priority.
Thursday
Thursday
Thursday
a week ago
I've been having the same problem and nothing has worked very frustrated
a week ago
I have the same issue, very frustrating. Would like an eta from telus for a resolution as seems ridiculous to still not be working.
a week ago
Me too. I signed up for Hayu three days ago and I just keep getting a TELUS message saying it is under maintenance. When will it be working?
Tuesday
We’re currently looking into some ongoing issues with Hayu. At this moment, there’s nothing more needed from your end, but we'll be sure to keep you updated as soon as we have more information.
Tuesday
Tuesday
us as well. It’s been down for over a week now. What a waste of money and time.
Tuesday
I just tried to access Hayu a different way and it worked for me now: On remote pressed ON DEMAND, scroll to and click STREAMING, select Hayu. Hopefully this works for you all as well.
Tuesday
Tuesday
Thank you for this! It's been down forever. You're better than Telus support
Tuesday