05-13-2021 05:28 PM
Yesterday this error code 4-44-1002 appeared when I was trying to resume streaming a show on Optik TV on my computer (using latest version of Chrome). I have not been able to watch any show since. The error message is "High-bandwidth digital protection error".
I have been searching for this error code but so far have found no useful information.
Can anyone tell me what this error is and help resolve it?
05-14-2021 01:11 PM
Are you connecting your computer to a monitor / TV with an HDMI cord? This may be an HDMI cord triggered issue. If so try unplugging the HDMI cord and let me know if you're able to stream content on your computer then. If this is not a hardware issue we'll try the other options.
12-02-2021 04:31 PM
The issue resolved after I posted. Now the issue is recurring. I have not been able to watch Optic TV on my computer for 3 days. Same error code and error message as above. I am not connected via an HDMI cable. I am on Telus Wifi.
12-03-2021 08:55 PM
I resolved this issue, kind of. I disabled Bitdefender antivirus protection (I have the free version) and can now stream Optik TV on Google Chrome. I re-enabled Bitdefender and again received the error message (4-44-1002) when I tried to stream a show. I tried adding "https://watchoptik.telus.com" as an exclusion but that does not help. I will reach out to Bitdefender Support to see if they can help.