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Error Code 4-44-1002

Just Moved In

Yesterday this error code 4-44-1002 appeared when I was trying to resume streaming a show on Optik TV on my computer (using latest version of Chrome). I have not been able to watch any show since. The error message is "High-bandwidth digital protection error". 


I have been searching for this error code but so far have found no useful information.


Can anyone tell me what this error is and help resolve it?


TELUS Employee
TELUS Employee

Are you connecting your computer to a monitor / TV with an HDMI cord? This may be an HDMI cord triggered issue. If so try unplugging the HDMI cord and let me know if you're able to stream content on your computer then. If this is not a hardware issue we'll try the other options.