Are you connecting your computer to a monitor / TV with an HDMI cord? This may be an HDMI cord triggered issue. If so try unplugging the HDMI cord and let me know if you're able to stream content on your computer then. If this is not a hardware issue...
Please reach out to our support team to help with this issue. (Call 1-888-811-2323. You can request to get a call back so that you don't need to wait on the line and you will not lose your spot in the que!)
