Can’t see new recordings

[Kbit]

I have two boxes. My main box won’t let me see any new recordings unless it’s a scheduled series. My second box won’t let me record at all or even access my recordings and the rewind feature doesn’t work. I’ve rebooted both boxes numerous times.

[A-B]

Are you on our latest platform, or have you been an Optik subscriber for some time now?

[Kbit]

Been a customer since 2019 my boxes say 4K one is UIW8001 the other says UIW4001e

Sent from my iPhone

[A-B]

Gotcha. As the first level troubleshooting you've already done isn't resolving the issue, your best bet would be to reach out directly to our Tech Support team at 310-8324 (TECH) so they can investigate and/or look into dispatching you new equipment!

[Kbit]

Thank you.

Problem seems to have solved itself after a brief power outage at my building today. I’m blaming gremlins!!
Sent from my iPhone

[A-B]

That's fair.

And apologies for the inconvenience...glad it's working for you again. Please don't hesitate to reach out here if you experience any further issues!