Arris 4K Box Rebooting

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Ambassador

Just now, I was watching You Tube on the channel that advertises watching 4K videos on You Tube and my first two selections stopped playing for only a few minutes (for 40+ minutes material).  Then the ARRIS BOX started rebooting.  Anyone else have this problem?


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Community Power User
Community Power User

The one time I had a hard crash, and the box rebooted to the diagnostics it became stuck. I unplugged it and let it boot again, I think it failed one more time then came back to life.

 

 


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Ambassador

On screen message says Set-top problem detected. One moment please testing in progress.

Self tests 15% Completed (like for 10 minutes now!)

STB will reboot automatically in few minutes.   ??

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Community Power User
Community Power User

The one time I had a hard crash, and the box rebooted to the diagnostics it became stuck. I unplugged it and let it boot again, I think it failed one more time then came back to life.

 

 


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.

View solution in original post

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Ambassador

That is what I finally did and I got a reboot by Telus and not the Arris screen..

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Guardian
Did you notice whether the box was hot? Overheating seems to be an issue when using the Netflix app. If your box is in a cabinet or stacked on top of other warm components it exacerbates the problem.
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Neighbour
Me too! No warning, no nothing. Very irritating
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Neighbour
How long did it take for it to reboot ? Mine is stuck on 15 minutes completed
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Neighbour
Unplug the connection on your main modem, wait 30 secs and plug it back it . My t v went back and rebooted in seconds
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Resident
I’m having the same issue how did you resolve yours
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Connector

I had this happen twice in 2 days.  Both times when exiting YouTube.