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10-14-2019 10:19 PM
Just now, I was watching You Tube on the channel that advertises watching 4K videos on You Tube and my first two selections stopped playing for only a few minutes (for 40+ minutes material). Then the ARRIS BOX started rebooting. Anyone else have this problem?
Solved! Go to Solution.
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10-15-2019 12:51 AM - edited 10-15-2019 12:57 AM
The one time I had a hard crash, and the box rebooted to the diagnostics it became stuck. I unplugged it and let it boot again, I think it failed one more time then came back to life.
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10-14-2019 10:26 PM
On screen message says Set-top problem detected. One moment please testing in progress.
Self tests 15% Completed (like for 10 minutes now!)
STB will reboot automatically in few minutes. ??
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10-15-2019 12:51 AM - edited 10-15-2019 12:57 AM
The one time I had a hard crash, and the box rebooted to the diagnostics it became stuck. I unplugged it and let it boot again, I think it failed one more time then came back to life.
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10-15-2019 01:04 AM
That is what I finally did and I got a reboot by Telus and not the Arris screen..
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10-15-2019 01:15 AM
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07-21-2020 03:55 AM
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07-29-2020 09:10 AM
I had this happen twice in 2 days. Both times when exiting YouTube.
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07-01-2020 03:42 PM
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07-01-2020 03:43 PM
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07-01-2020 03:56 PM