06-24-2023 11:24 PM
06-25-2023 01:40 PM
@BB114 Can you clarify which season episode 2 is missing from?
06-25-2023 06:15 PM
06-26-2023 10:44 AM
Thanks! I've flagged it to our content team 🙂
06-29-2023 12:57 AM
06-29-2023 10:11 AM - edited 06-29-2023 10:22 AM
This request is being looked at as we speak. I'll follow up with our content team to see if they can get them posted asap. Appreciate your patience!
edit: Hey @BB114 - just spoke with the content team who advised the episodes are being loaded as I type this and that they should be ready to roll at some point later today. Keep checking in on them!
07-28-2023 10:57 PM
07-31-2023 10:02 AM
Hello. I've flagged this again to our Optik content team for investigation.
07-31-2023 11:38 AM
Hello again. Just got word from our Optik content team that we're all caught up with uploading episodes that have aired. Please note that E09 airs on August 3. Let me know if you still can't see everything up to E08, thanks.
08-07-2023 02:35 AM
Hello. Now Episode 9 from season 10 is missing. The crazy thing is that I recorded it on my system and was in the middle of watching it when it errored out and now won't play, but still shows up in my recorded list. I went to try to find it on demand and it is just completely gone despite it being August 7th now. Very frustrating.
08-08-2023 03:24 PM
Thanks, @Jenni1313. We've flagged this!
08-11-2023 09:46 PM
08-14-2023 10:02 AM
I've flagged this to our content team, thanks for flagging!
08-11-2023 09:47 PM
07-29-2023 12:20 PM
08-11-2023 09:41 PM
08-14-2023 11:43 PM
08-15-2023 12:46 AM
There's already an existing discussion on this issue: https://forum.telus.com/t5/Optik-TV/Alone-episodes-missing/td-p/137583
08-15-2023 10:53 AM
Hello. I've reached out to our team once again to ask what's up with these last 2 episodes, so someone should be looking into it asap.
08-15-2023 02:42 PM
@Brightidea66 @Candraza @BB114 I've been advised by our team that there was a delay in us receiving the episode files from the provider, but that they've now been uploaded. They should appear within a few hours at most.
08-17-2023 08:40 AM
Thanks very much for the update and yes looks like they are now available.
Appreciated!