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Why my money disappears from my account?

Just Moved In
This is not first time but now I’m getting really frustrated and I want my money back!!...just logged in my app to top-up, my balance was showing almost 9CAD and when I was getting my info to do the transaction my balance out of nowhere it was showing 5CAD..WHAT HAPPENED?? It’s not even showing in my account where that money went!! Also that $0.1 everyday charge / adjustment account ..I’ve my DATA off!

Community Manager
Community Manager

@Fran7 Account related questions are really tough for the community to answer since it's your private info. I'm going to send a DM your way to offer guidance 🙂