Suspicious Sales Calls from Alleged Telus Representatives

[Calgary-Senior]

Be aware of a possible fraud or misrepresentation being conducted by some individuals claiming to be Telus employees. They may be contractors, or special promotion reps, or simply employees who are deliberately misrepresenting Telus.

Regardless, my suggestion is to NOT do business with these individuals as they are not honest about what they are offering, and the packages / options they claim a customer is in a position to receive are, in fact, extreme misrepresentations of what is actually available. In addition, these individuals do not provide proper explanations of all the costs associated with the offerings, nor provide options or proper email communications.

They are, in my opinion, rip-off artists who are causing Telus and their customers extreme frustration, with the intent of increasing their commissions or sales bonuses at the expense of others.

I will not go into detail as to my own frustration and anger. Suffice it to say that after many hours on the phone, with some very helpful people, and visits to several Telus stores, I succeeded in returning the device and cancelling the account.

For everyone’s information, should they get a phone call from either Brian at 778-719-3836 or Andrew at 778-503-0472, do not deal with them. Better yet, don’t answer. These phone numbers will display as “UNKNOWN” and are not toll free.

[Rocky3]

Think of them as resellers. The sell you a legit product Telus offers, add perks to induce you to buy. You give them that cash, all your info to setup the legit product. Then you start to complain you were promised stuff not included in the legit product. Since your personal info was used to add this to your account, how can you win when told we did not offer you that. It will look like you personally subscribed.

DO NOT BUY OVER THE PHONE WHEN THEY CALL YOU.

[Calgary-Senior]

You win by having the paperwork and copies of anything sent. I had all that when talking to a rep in person. He told me that the offers and options were not part of any promo, and explained how Telus was getting flooded with these types of issues.

The people doing this are not resellers. They are scum and con artists. And they should be prosecuted.

What's worse is the destruction of any trust consumers had with business, and the increased skepticism. Businesses don't help when they insist on using phones and the net to conduct business, and make extensive use of call centers.

Sent from my Galaxy

[Nighthawk]

The first phone number you posted is associated with Iristel. Iristel numbers have popped up many times on the forums in the past. They appear to sell VoIP access to scammers overseas.

[SB123]

Most definately a scam.  Just got off the phone with the real telus and they helped me secure my account. 

The scammer called this morning from the number 17787193836. It was a woman. She offered me to change my phones into a loyalty program that was a way better deal than what I have now. Offered to upgrade our phones too.   She sent me a few codes through text and email to relay to her.  She then started to ask for my credit card for a one time fee.  

[holm349]

I got the exact same call.She said her name was Jennifer Smith and had a thick accent. I have immediately reset my koodo password and cancelled my credit card. She had my telus etc. account number already.

[holm349]

I just got the same call. She said her name was Jennifer Smith (she had a thick accent. right!) and had our telus acct number.  She said she'd upgrade the koodo cell acct and the telus home service account for a loyalty bonus. She asked for a $20 one time setup fee.

[Nighthawk]

Definitely a scam.

[TELUS_Support · Accepted solution]

Based on your description, the call you received appears to be a scam. Telus takes customer security very seriously, and we want to assure you of the following:

• We will never ask for personal information such as passwords or credit card details over the phone.
• Telus representatives will always call from an identifiable 1-800 number with clear Caller ID as "Telus."
• We do not call from blocked or unknown numbers, nor do we make calls at odd hours.

If you suspect a call is fraudulent, we recommend you:

• Do not provide any personal information.
• Hang up immediately.

More info can be found here: https://www.telus.com/en/about/security/phishing-spam?intcmp=tcom_about_security_cont_phishing-spam