Fake promotion or error

[Karan1]

  

Received this loyalty offer 4 th time in last 3 months but don’t able to redeem

eitther it is fake again or you guys have a issue at your backend

pls resolve it 

see the photo attached 

[TELUS_Support]

Thanks for the info, seems like you are getting an error message and need to call. They should help you redeem your offer. 

[Karan1]

This issue is on my account , everytime I received offer had encountered with this issue 

[TELUS_Support]

Have you called in about it? 

[Karan1]

A lot of times

last time they told offer is sent by mistake 

and they told me that you will receive new offer when eligible 

now I received the new offer do checking

[TELUS_Support]

Ok, we will send you a private message.