inefficient

[fitch]

We've spent over 2 hours on the phone (so far) trying to straighten out an administrative mistake Telus has made (over-charging us).   Nothing against the employees... it's the system.   We have better things to do.  

[TELUS_Support]

Definitely not the experience we want our customers to have. Feel free to send us a private message if you'd like to discuss this and we'll be here.