Something went wrong trying to update internet plan and contract

[sandmanbc71]

I have been trying to update my internet plan since my contract expired recently. I keep getting "looks like something went wrong, please try again" over and over again. Cleared cookies and cache, tried another device etc, etc.

I really don't want to call but am afraid I will have to. 

I finally got the chat bot to try and connect me to a real agent and got thies:

Please hold while we connect you to an agent.

All of our agents are currently serving other customers.

Queue position: 31

This is more of a rant than a question, I am thoroughly unimpressed. I have even tried the contact a manager option a week ago and never received a response. 

Looks like I have to call and subject myself to a sales pitch. Rogers is actually looking like a good option today.

[dru]

@sandmanbc71 Did you get to speak to an agent. 

[sandmanbc71]

@dru I gave up after a few minutes, it stayed at #31 the whole time. I know I have the option to request a call back, which is what I will probably do this week. I was just hoping to do this without talking on the phone.

More bothersome is the lack of response from here: https://www.telus.com/en/about/escalate-concern?INTCMP=tcom_support_hs_to_mgt_concern
I entered my issues twice now. Despite being told I would receive a response within 1 business day, I have yet to receive any form of acknowledgement.