Service

[chorney1]

My husband recently died.  I called to have our Calgary account (land line, internet, optic tv) transferred to my name (we have been with Telus/AGT since 1973).  I very specifically said I did not want any change/interruption to my services….only a name change on the billing.  The representative (Nefi) assured me everything would remain as it was.  What ended up happening was all my services quit working and Telus could not reactivate them.  Nefi told me it would be 2 weeks before a technician could come out.  I then asked to speak to a manager.  I waited 2 hours (I had already been on the phone with Nefi for 2 hours at this point) and was told by Nefi his call to the manager had dropped but that a manager would call me back within 24 hours.  This never happened.  I am so frustrated and upset.  I cannot be without services for 2 week.  This is a problem that Telus created and I am extremely disappointed in their treatment.  I am hoping something/someone will step up and resolve this.  I do not want to look at another provider but Telus may be forcing me to do this.  Do you really value me as a long time customer?  Please do the right thing.

[TELUS_Support]

We are deeply sorry to hear about your recent loss and the frustrations you've experienced during this difficult time. Please accept our heartfelt condolences and apologies for the inconvenience and stress caused by this situation. We’d like to escalate this matter immediately to ensure your services are restored as soon as possible. Please send us a private message with your account details so we can prioritize resolving this for you.

[chorney1]

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