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Free TV bundle

J_Ocol
Just Moved In

February

I opened a new account. I clicked on the free TV bundle. I had telus run a new fiber optic for the first time in my area. It's been almost a month. I have the cable box and no TV. Not even a tracking number. Not only that I'm dealing with a past account. I wasn't happy at all with the customer service. So far worst experience ever.
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2 REPLIES 2

polecat
All-Star

February

@J_Ocol  We are customers only on this site. You will have to call Telus to get an answer. 

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NFtoBC
Community Power User
Community Power User

February

The free TV offer usually ships 4 to 6 weeks after your service is set up.

 

I’m unsure what resolution you are seeking on the past account; can you provide more information?

NFtoBC
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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