My 2-year contract with Telus just finished. My latest bill is a little more than double what I have been paying for the last two years. I am in the process of canceling and signing up with Shaw. I thought I would first check to see if there was a way of retaining the discounts, to have my monthly payments restored to what I have been paying. Who do I call to check into this? Thanks!
Call in and talk to Loyalty and Retention. When I had a contract expire a while back I talked really nicely to them and got a good price. It pays to be nice when talking with them. 🙂
Last time I called in, I just told the automated answering system "Loyalty" and then spoke with someone after a short wait.