Asking a simple question

[lg123456]

How do you call Telus to simply ask a question? The telephone in a nightmare. If your question is not on their list, are you unable to ask it? I have a question regarding rewards, but the automated response states I am unable to speak to anyone about this? I can't email, can't call - How does a person connect?

[fasttype]

In searching for answers about various Telus issues myself, I happened on this Community, but we are longtime Telus customers. 

It definitely is so much more complicated & frustrating these days to reach a person and/or get an answer, but when prompted to speak or when typing with the bot, I usually say "agent" & then the call gets transferred.

As far as the overall complication of trying to find info on the Telus websiteS (we do not use the app, & I have it plural because it seems to me that our account is in 1 place, Rewards seems to be separate as I cannot find that word on the home page, likewise this community forum which I have now just joined), I am a university graduate but am thinking I need a higher education to do this now!

[TELUS_Support]

We’re sorry to hear about the frustration you’ve experienced trying to get in touch with us. While our automated system is designed to guide you to the right resources, we understand it can sometimes be challenging if your specific question isn’t listed. If you’d prefer, send us a private message here, and we’ll be happy to assist you further.