Recent ActivityMost RecentNewest TopicsSolutionsWaiting on refund I had a bring it back cell phone plan for my family that expired in September 2025. I returned all 4 iPhones Sept 1,2025 as requested and as per standard process according to Telus. However I was cha...TELUS Mobility Conditional Call Forwarding Codes Stopped Working Hi all, I’m trying to determine if others are seeing the same issue. I rely on TELUS Mobility conditional call forwarding using GSM codes: *61*<forwarding number>*<timeout># – forward when una...Bring It Back Contract Expiring - Flagship Not Released Yet I have consistantly been on a bring-it-back contract for the last 6 years. The cycle has been perfect with aligning a new contract with the release of the new Samsung flagship phone. Unfortunately, ...TERRIBLE service and STUPID Example of AI chatbots It seems TELUS has TERRIBLE custome service and even after repeated requests one is unable to get to a live agent to resolve the issue. Plus their STUPIDITY to use an "AI Chatbot for convenience is...Possible Scam I foolishly called the number (1-844-368-7379 ) left in a voicemail from "Telus" regarding my recent internet order offering a discount on my phone line. I now realize it was probably a scam as I can...2026 calendar delivery time? I was wondering when the new Telus calendars are shipped out? I ordered mine in November and still haven't received it. I remember the 2025 one arriving in mid-December 2024. Is there a delay this t...Locking former customers out of bills After being a long-time Telus customer, I made the decision to move to Rogers because it was a better deal this time. I've always liked Telus, mostly for the excellent customer service, but this is ...Not registered on network Hello My phone keeps saying 'not registered on network' when I try and make calls, but has upwards of 4 to 5 bars. It also says emergency calls only. I have no data texts or call ability (except whe...Please help with completing setting up my account with My Telus app. I purchased a phone plan today, downloaded My Telus app and trying to complete the setup but have problem with the last step "2-factor authentication". I press the Set up button, then on next screen ...getting bring it back return label. I have called customer service 7 times and all 7 times I have been told different things. They promised to send the return label within 48 hours which still has not been sent. Every time when I c...