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Why can't i get in to my Account on line

Cathy42
Just Moved In
 
3 REPLIES 3

Dark_Knight
Rockstar

Can you explain what happens when you try @Cathy42 

iPhone power user

I was activating my account and got past the first three parts then I was looking at plans for my blackberry and when I went to put in the plan I wanted then it said timed out and for me to call telus the lady told me there was nothing with the info on any account so I went n tried to activate it all over again cause that was the only option I had and it kept sayin that there was a account with the info I provided I don't get it how can I add a new scriscriber if I don't even have a account to add one to y can't I activate or contine activating the account I was try to activate

SuperFred
Moderator
Moderator

Hi, at some point, if you can, call TELUS or send them a message using Twitter or Facebook and they'll be able to reset your online account, it should help.