What should my 5G+ 350GB data speed be at min?

[Luciferlynn]

I am in Winnipeg, MB I am 3GB into my 350GB 5G+ data plan I don't have wifi and my speeds are showing up around 5.85Mbps(Download) & 13.8Mbps(upload) and hasn't gone higher then 25Mbps for each of those. What's going on I am in the 5G coverage area for my city.

I have a Samsung Galaxy s24 Ultra 512GB, I have filled 147.6GB on my storage. All apps are safe. No virus no malware. I use Avast for protection.

[TELUS_Support]

Hi @Luciferlynn - is the issue speed? Can you try switching to LTE to see if speed improves? Maybe there's congestion on the 5G band but not so much on the LTE one

[Luciferlynn]

This is the speed on LTE as suggested.

Date and time minutes before sending this.

 

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[Luciferlynn]

This is my speed on 5G a couple days ago

 

[Luciferlynn]

Yes the issue is speed upload and download speed I've been monitoring it for days now. Doesn't go over 25 on either one but usually below 10Mbps. I am in Winnipeg, Manitoba Charleswood area always checking the speed on my data as I don't have WiFi and always am checking it at the same location my apartment.

[Luciferlynn]

This is my 4g speed right now

 

[TELUS_Support]

Gotcha. First, you can visit our coverage map at https://www.telus.com/en/mobility/network/coverage-map and once you enter your address you should see a green 'Report an issue' button on the right hand side underneath the map itself. It leads to a form that goes to our network team for investigation.

We can also get you in touch with our Mobility team directly as well. If you'd prefer that, let us know and we can send over a private message to discuss further!