What's wrong with my service ?

Reply

This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.

Highlighted
Resident
 
Highlighted
Resident
It's saying searching then it will go to no service my buddy is with bell and it's doing the same
Highlighted
Guardian
If both TELUS and Bell phones both say searching then I'd say you were both at a location with no coverage.

Where are you?
Highlighted
CPU Alum
CPU Alum

To clarify....

  • are you outdoors?  Where are you outdoors?
  • are you indoors?  That location may need a repeater for better reception.
Highlighted
Moderator
Moderator

Hi Shane87, in order to help you, we'll need to have more information in regards to your hardware itself and your exact location. Also, can you tell us if you're having issues everywhere or only in this specific area? You can also, if possible, take your device into a TELUS store, to compare with other TELUS mobile devices. Our friends here will be able to help but I'm sure they'll need more details in regards to your phone. Thanks!