Hey so I bought 2 new phone online and got the Black Friday deal I got the iPhone 7 Plus and the Samsung galaxy s8 but it has been 5 days and my order still says processing I tried called the web store I even emailed them but no answer can anyone help me I really need these phones. Does anyone know how long it will take?
Black Friday/ Cyber Monday is a busy time for Telus, so a few days delay is not unexpected. If you’ve not heard by end of business day Monday, a call to the Web store might be in order.
You understand that Dan was just trying to help? Yet you jump right down his throat? Perhaps it's you who needs a bit of a reality check here.
I have ordered many devices from the web store. Some ship and arrive within 2-3 days, some have taken a few weeks. I have a pending order still too but am being patient given the time of the year. If you need a device same day, go to a Telus store. The in-store service for me has always been spectacular.
I too have been waiting and trying to get a hold of someone. I tried emailing numerous of times, to get no reply. I've tried calling only to get told the store is closed ... and I am calling during the times it says to call (between 9am and 9pm ET). I tried all morning today and got the same notification saying it was closed. I tried using the online chat and they couldn't help me. I have left a voicemail, no reply. They have charged my credit card, so the next step if I don't I hear anything soon would be to contact my credit card company to notify them of a possible scam. This is my first experience with TELUS and I have a feeling it will be my last.