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October
We are travelling to the states and I would like to use my hotspot to provide my kids with internet. I have a Us/ Canada/ mexico plan . Am I able to use my hotspot in the states without any extra charges ?
Solved! Go to Solution.
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October
Can you send us a private message? We'll ensure your plan includes it.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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October
Can you send us a private message? We'll ensure your plan includes it.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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Monday
I have the Canada/US.Mexic/Caribbean plan that includes hotspot capabilities but cannot set it up while in Mexico. I have spoken to 2 representatives who confirmed that I have that option. They reset network settings twice, I have roaming on, toggled airplane mode, shut down phone, etc and still am not able to configure my hotspot. It works in Canada but not in Mexico. Any suggestions would be appreciated.
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Tuesday
Hi there, can you try power cycling your device and try again?
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Tuesday
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Tuesday
Yes i understand that, can you try again?
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Tuesday
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Wednesday
Great to hear it’s working for you now! If you run into any other issues or have more questions, feel free to reach out. Thanks for letting us know!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.

