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Travelling to us
We are travelling to the states and I would like to use my hotspot to provide my kids with internet. I have a Us/ Canada/ mexico plan . Am I able to use my hotspot in the states without any extra ch...
Can you send us a private message? We'll ensure your plan includes it.
TELUS_Support
Official Support Team
Official Support TeamCan you send us a private message? We'll ensure your plan includes it.
I have the Canada/US.Mexic/Caribbean plan that includes hotspot capabilities but cannot set it up while in Mexico. I have spoken to 2 representatives who confirmed that I have that option. They reset network settings twice, I have roaming on, toggled airplane mode, shut down phone, etc and still am not able to configure my hotspot. It works in Canada but not in Mexico. Any suggestions would be appreciated.
- TELUS_Support
Hi there, can you try power cycling your device and try again?
- I have tried that several times.
