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Text Log History

teephraze
Just Moved In

I'm hoping to have Telus provide a list of text logs (just numbers in and out, not content, unless that's possible) back to 2018. Is this possible? They generally say that only 90 days, but I'm hoping there might be a loophole somewhere to help me out.

1 ACCEPTED SOLUTION

dru
Community Manager
Community Manager

@teephraze While we don't record SMS content,  we can provide the date and time a text message was sent or received for the past 150 days. 

Feel free to connect with our Privacy Request Centre by phone to start the process:

310 1000 – Option 1 (Alberta and British Columbia)
1 800 567 0000 – Option 1 (For the rest of the provinces)

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1 REPLY 1

dru
Community Manager
Community Manager

@teephraze While we don't record SMS content,  we can provide the date and time a text message was sent or received for the past 150 days. 

Feel free to connect with our Privacy Request Centre by phone to start the process:

310 1000 – Option 1 (Alberta and British Columbia)
1 800 567 0000 – Option 1 (For the rest of the provinces)