Telus Customer Service

[Bill1234]

What happened to Telus Customer Service???

Used to be the leader and the reason I have been a loyal Telus custiomer for years. But this is about to change!!

Need to upgrade my phone. Everywhere I ask, I get a different price for the phone. Incredible.

However, the best just happened. After talking to Telus business, I wasn't happy with the plan offered and asked to be tranferred to the LOYALTY dept. She adjusted the price of the data plan but increased the price of the phone for a net of -$1. WHAT A JOKE!!!

Please fix rapidly because after reading on your platform and online.....you are about to lose many more customers.

An unsatisfied customer

Bill

p.s. Still waiting for a callback on an issue where I was promised a callback within a day or 2 but still waiting 4 days later

[jackrabbit000]

It’s not just Telus customer service. It’s nearly every single large company that allows>>> WORKING FROM HOME.  You seeing this  TD?  Both of my neighbours work from home, they are constantly in and out of the house all day.  As for loyalty, there is no such thing anymore.  Going through the same thing with my Telus home services.  I’m done with them constantly increasing my agreement pricing.  Going back to Shaw when my contract runs out.  

[TerrificT]

I too have been hoodwinked into signing up with them - mobile, internet and home security.  Was told my mobile will not increase if I upgrade (false, which I should have known better but the rep kept insisting after asking numerous times).  Home security is just not necessary for me, but the worsted part of it is that it's really not something that is reliable.  My lock that's supposed to unlock with a passcode refuses to work.  The installer came back to fix it but it worked twice after he reset it then not since.  Then if the internet goes out it is useless, as far as I can see it's offline then.  I see this as a waste of a monthly bill which I stuck with for 3 years.  I will discontinue it immediately when it my enslavement is finished.  This bill says I owe extra $25 alarm permit fee and when I try to call their 1800 number I get this message you've qualified for a medical alert bracelet and the woman refused to respectfully let me go because I'm not interested.  Called back and selected to bypass the offer then get the message the number I've dialed has been changed to ___ so I call that one and get the same medical alert message, bypass that and the same message, phone number has been changed but to the one I dialed they said it changed to.
This is the most horrible experience I've had with trying to call to get clarification on some charge I was never told about would be on my bill.  If this is the case they have falsely advertised to me from the beginning!!  I will never sign up with this company again 

[TELUS_Support]

Hi @TerrificT we want to help answer any questions you may have. We'll send you a private message so please keep an eye in your inbox