Forum Discussion
Sim Card Defective or Damaged?
Hi! This is Urgent! Bought a new phone (Uniherz Tank2), inserted existing Sim card - cannot receive phone calls with a ring, they go directly to voice mail. Went back to old phone, re-inserted th...
Is this the new device you are using? Tank 2 - 15500 mAh Rugged Phone with Built-in Laser Projector - Unihertz
Telus has a very aggressive policy towards devices not sold by Telus or other Canadian carriers. They label them as grey market devices and regardless of network and software compatibility. Features like VoLTE, WiFi Calling, and roaming in the US are not permitted. Make sure 3G is enabled for incoming and outgoing calls. The band compatibility of the device is actually very good. You might be able to look up a way to trick the system into provisioning VoLTE or find an engineering menu on the device to force VoLTE, like is possible with OnePlus devices, but OnePlus devices are much more commonly used.
Hi Syaoran,
The old phone didn't have any issues. I suspect more and more Android is the root cause of these never before seen problems. Which carrier is more 'sympathetic' to 'grey' devices (do you mean unlocked?)?
