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Prepaid phone plan not working

elenawren
Just Moved In

Hi,

 

I recently ran out of minutes for my phone plan, so topped it up. When I call #123 to check my balance it says I have $25. However, when I try making a phone call, it still says "your funds are insufficient"...I'm a little confused! Any thoughts on how to fix this issue?

 

Thanks,

Elena

1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User

You likely need to choose a plan in addition to topping up your account. If I recall, topping up works to add minutes only if done before the account runs out of minutes. Once you run out you have to choose again.

 

NFtoBC
If you find a post useful, please give the author a "Kudo"

View solution in original post

2 REPLIES 2

polecat
All-Star

@elenawren  customers only here. You will have to talk to billing.

NFtoBC
Community Power User
Community Power User

You likely need to choose a plan in addition to topping up your account. If I recall, topping up works to add minutes only if done before the account runs out of minutes. Once you run out you have to choose again.

 

NFtoBC
If you find a post useful, please give the author a "Kudo"