MyTelus App Not logging in

[Jfyfe]

Whenever I attempt to log in to the MyTelus app I input my login information and it gets accepted then the app just loads (does the 3 dot thing) forever and never logs in. Anyone else having this issue? Is it only on Android or potentially only on my Hauwei phone? It seems to work fine on my girlfriend's iPhone. 

[T-Speed]

Hi @Jfyfe 

Have you tried reinstalling/ updating the app on your phone? 

Clearing the app cache should also help. It might be just a glitch with the app itself since it works properly on a different phone.

[Margotd1]

I just got a new phone, and can't log in to my telus app. I can log in to my account online with no problem, but the app keeps telling me there's an error in my login info. I shouldn't need to redownload, or clear my cache, as I've only had the phone for a few days.

[Antoinette]

My primary email won’t let me sign in 

[xray]

There is a bug in the android app where if you put in the wrong password once all subsequent logins with the correct login will fail. I have to force stop the app andc lear the app storage in order to get it working again. I don't know if the iPhone app has the bug or not.