Recent ActivityMost RecentNewest TopicsSolutionsPlease help with completing setting up my account with My Telus app. I purchased a phone plan today, downloaded My Telus app and trying to complete the setup but have problem with the last step "2-factor authentication". I press the Set up button, then on next screen ...Made my first payment to the wrong account which is now deactivated As the title says I recently started and account for my wife and made the first payment fairly quickly when I got the bill. I signed into My Telus account and saw the bill was still outstanding, it t...Data Block feature costing $2pm Anyone know what this Data Block feature is all about. What if I decline? Thanks. Mikey Error on Mobility bill I just renewed a contract I owed $106 in early cancellation fees. I owe $310 and bring it back and the new phone was $1,460 so I had to pay tax on that my phone bill is $101 for reference my total bi...I am not receiving any text messages I am not receiving any text messages | WORST CUSTOMER SERVICE EVER! I ported my number and transferred my data from my iPhone to Google Pixel 10 Pro. I am not receiving any text messages, and my I...Inquiry Regarding Recent Customer Service Experience I had a problem with my new sim card. Many people tried to help me with a problem over several days without success but they were nice people and they did their best. On Dec 15, 2025, I tried ag...Request for Assistance to Unlock My iPhone 6 Dear TELUS Customer Support Team, I am writing to formally request your assistance in unlocking my iPhone, which is currently locked to the TELUS network. I am the rightful owner of the device, a...Is 8665884146 a legitimate Telus/Koodo customer care number? I have just received a call from someone from 8665884146 claiming to be from Telus Buy back team and have offered too good of an offer, $30 (including auto pay and buy back Black Friday offer) for 60...Easy Roam travel to Australia I've heard about a 30 day travel pass but can't find this on the Telus site. I'm traveling to Australia for 21 days and want to keep my phone #. If I sign up for the travel roaming plan, do I still n...West Vancouver weak signal I live exactly 10 minutes from downtown Vancouver (when the Lions Gate bridge has no traffic) but there is almost no Telus mobility signal. Thousands of people are affected by this problem in West V...