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You'll probably want to call during business hours to verify but the website says the following:
What it covers
The manufacturer’s warranty is typically valid for the first 12 months of activation, and covers all defects in parts and workmanship. This comes standard with all wireless devices offered by TELUS.
Telus Device Care adds;
What isn’t covered
I thought if you lost the phone, it was covered? That's what the sales rep told me. Hmmmmmm
And looks like you're SOL . If it looks like you abused the phone good chances are they won't cover it. Or you might have to pay an 79 dollar fee, Not sure which at this point, but if the phone is as bad off as you say. They might assume you abused it.
If I recall, there were at one time, two versions of the plan, the more expensive of which included loss. I can imagine there are those who would abuse the program, though, and there is no way to confirm a claim, unlike there is for damage.
Now it's in pretty bad shape. It's snapped, screen clearly broken, scratches all over. From what I can tell, it's beyond reasonable repair.
ever see that youtube video where the guy takes all these kinds of cell phones to see if they'll survive a hundred foot drop? The above explanation of what kind of damage the cell phone is in reminds me on how most of them turned out after dropping it onto cement from a roof 100 feet above the air.
There's a good chance that is what happened and the only thing that is crossing my mind. cell phones are supposed to be able to take quite a bit of abuse these days.
There have been multiple times of device care. If you have the original Device Protection it covered lost/stolen but the replacement fee was $150. If you have the $6 device care the fee is $50, if you have the most current device care it's $79 for physical damage which I can almost guarantee Esecuritel will state it is. You call Esecuritel for any service for your device. Their number is 1-866-281-4537 or submit a claim online to them at devicecare.telus.com