As a long time Telus customer (more than 6 years), I called Telus yesterday to let them know I got a call from Rogers to offer me a much better deal. Got transferred to a Royalty team, they suggested me I can move to Koodo with a
A cheaper month fee and more data. Not a single time she mentioned about connection fee. She said Telus and Koodo is like a family. “ I can set up the Koodo account for you”. After all the conversations are done and I looked at my email and saw the $60 connection fee in the agreement. We also discussed that 4G would suit me and it saw in the agreement that the internet speed is up to only 100 Mbps while other providers with the same plan offers 150 Mbps. Again slower than standard speed. This’s also never been mention in the phone call. Oh yes and I was on the phone with the representative for almost 2 hours (Waiting for someone to answer the call, transfer the call, and actually talk to someone). Today I called back to ask for the $60 waiver, the representative said she can’t access Koodo system and she won’t be able to transfer me to the person who transferred my account. I have to wait until Monday for her to call me back to activate my new SIM card. Very very disappointed at Telus. I think I got scammed here. I will definitely report this to CCTS if Telus or Koodo can’t resolve the issue with Connection fee. It’s not about $60 anymore, it’s about the big company trying to make extra money off their customers. If I know they would charge me $60, I wouldn’t make a switch.
