I am looking to change a rate plan while I am under a 2 year contract (with a device). I spoke to one of the customer support person on the chat and they said it can be done without changing the contract. I later called to get this changed and support person helping me on the phone said this will incur penalties and I have to first terminate the current contract, pay of the remaining device balance, and then only I can get the new rate plan. Trying to know if others have change rates plan while on a contract.
