01-13-2023 10:44 AM
01-13-2023 10:57 AM
If it's just a SIM you're expecting, I believe Telus sends it by Canada Post Lettermail. It may have already been processed, but since there's no tracking number you won't see anything on the website until it arrives.
01-13-2023 11:36 AM
01-16-2023 04:40 PM
A couple of years ago I lost my phone and requested Telus send me a new sim so I could put it in a phone I bought locally. I am a business owner/customer and my phone is very important to my work. After waiting a week I called customer service back. They had no record of my order and no sim was ever sent. I ended up wasting 1/2 a day and driving to a nearby city to pick up a sim from a Telus store. I was very frustrated. The people at the Telus store were very good. I would say you are almost better to spend time driving to a store than dealing with the call center!