Forum Discussion
Solved
Mexico Plan Not Working; Canada/US Plan is Fine
Switched to Telus EPP program from Rogers and haven’t been happy since. Currently have two Identical phones, under same account one with CAN-US plan and my wife's with CAN-US-MEX plan, as of writing ...
Hi there, we will send you a private message to check her profile on our end.
What devices are you using? Were they purchased from Telus or another Canadian carrier?
VoLTE and band compatibility while roaming can be hit or miss. Do you have data roaming turned on in the Settings of both devices?
