I was called by what appears to be a legit call from telus to upgrade to an iphone 14 pro. I picked a colour and size of phone, but was given a service agreement for a different phone, which I received and sent back, but I still have the bill on my account, and I haven't heard back from customer service since someone was using my name to add a line on March 6th. I have tried to escalate the issue, but nothing has come of that. I am willing to pay for the service I have with my current phone, but am frustrated that I can't get resolution.
Hi @tellingus_ca sorry to hear about what is happening with the ordering of the phone. Did you contact the care team to launch an investigation for your account? If there was a breach of privacy, you would have to notify before the line is removed from your account. Please contact 1-866-558-2273 as soon as you can.