September
I upgraded my device via the webstore, but received a defective device. The webstore team was going to replace it, but then emailed to tell me to take it to a telus store to repair. Three telus stores tell me they can not help because I purchased from webstore and I have to return to webstore. Am I stuck paying for a defective device?
September
No, email the webstore again with the experience you described.
September