I cannot receive the verification code from WhatsApp to create an account. The error message says we couldn’t send an SMS to your number. I’ve tried turning off my phone, putting it on and off airplane mode and reloading the app. I spent an hour chatting to an Apple rep to check that everything on my phone should allow me to get the code. The tech suggested it was possibly a cellular service issue.
Any suggestions would be appreciated
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I assume you don't have any issues getting SMS messages in general and that other services that use 2 factor authentication can send codes by SMS to your number?
If that is the case then the issue is probably at the WhatsApp side. Have a look here to see if there is something you haven't already tried: