Forum Discussion

Hdult's avatar
Hdult
Neighbour
2 years ago

Whatsapp calling and tvip box not working

I have a telus home internet, my internet is working very well but only whatsapp calling feature and tvip box is not working
I have checked for the restrictions already but all seems fibe there
Please suggest me

7 Replies

  • sp24's avatar
    sp24
    Neighbour
    2 years ago

    Hi, I am having the same issue. If I call people using my internet connection, the calls go through. But if the number I am calling is not on my WiFi, it won't go through. This seems more like a Telus issue. I recently moved as well. 
    I have had 2 calls with technical support and have had no resolution. 

     

    • alvaradoacf's avatar
      alvaradoacf
      Neighbour
      2 years ago

      yeah, this was exactly my problem, I worked on Internet technical support so I was not planning to let them thread me with a tecnician visit. at the end it IT WAS A PROBLEM WITH THE SPLITTER, it was a telus issue and they fixed no charge for me. 

  • alvaradoacf's avatar
    alvaradoacf
    Neighbour
    2 years ago

    I have the same issue after moving to a new telus Location, it worked before but since I moved and my modem and wifi booter were changed my whatsapp calls do not work and a third party IPtv service

    • alvaradoacf's avatar
      alvaradoacf
      Neighbour
      2 years ago

      replying to telus_support it worked on my previous telus location in the same city, it works with other providers and it works with other telus connections, I called support and they say it is a problem with the app im using, but many devices have the same issue the single point of failure is my internet connection.

      I called support and the guy tried to help, but this seems to be a weird case, some of my firends had the same issue with telus in the past and they "solved" the issue by switching ISPs but I really want to stick with telus that other wise has been a good Service provider.

      the Guy in support did the following:
      1- Rebooted the device.
      2- Factory Reset the device.
      3- Changed the IP address.
      4-some other stuff with the "backend people" that I am unaware of.

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        2 years ago

        That's definitely an interesting one. Perhaps you could check in with the app developer itself.

Related Content