Forum Discussion
Voicemail to text
Trying to set up Voicemail to Text to go to a specific email address - the support page says do this in your account but I can’t find out where.
TELUS_Support
Official Support Team
Official Support TeamIf you're subscribed to the feature, it should be the following steps:
Click on "Features" in the Price Plan and Services tab.
- Choose the delivery method as email and select "Yes" next to the option.
- Enter the new email address where you want to receive voicemail attachments.
- If you want to have a .WAV file attached, select "Yes" next to that option.
- Save the changes by clicking "Submit" and "Accept".
This is based on the latest available instructions but if these steps aren't working for you, please let us know.
"Price plans and services tab" ? I don't see any such tab in My Telus.
And, as I and others have mentioned, your customer service agents state categorically that this is not self-service.
As for "let us know", I think that's been the whole point of this thread.
Can you not access my email from the forum data and follow up directly ?
