Telus mobility return

[Telus_unhappy]

Hi I am trying to return a mobility device. I was told I will be send a waybill in 24 -48 hours. Nothing a week later. Customer care, loyalty, escalation team no one seems to know or have means to contact the team responsible for sending the waybill. The 3rd step return process thats discussed here, I am told is no more valid and I shouldn't not pursue that. 

[TheSilverFox]

I am trying to do an exchange for a defective phone. Started the process last Wednesday, rep put in a request. Heard nothing. Called Monday, another rep put in a 2nd request. Still nothing. Called yesterday (Wednesday), another rep put in a 3rd request. Finally today (a week and a day later), I got email that says they shipped out a replacement.... However no tracking info was included in the email. So, not too hopeful that it was actually shipped.

[Rocky3]

A friend had old style equipement replacement recently. It is possible they no longer want this new model returned.

[AveryCollins]

Thank you so much for the info.