One of the issues is that only certain cellular towers are provisioned to support the Smart Hub. If you were sold the device without the vendor confirming the tower to which you would connect, you will discover the issue. The tech at Telus support offered the best advice.
@kikithecafekief101 Running it through the washer won’t have any effect on it. It either would work or would not. The tower it connects to and signal strength and users connected to the towers are the only factors.