I went to a Telus store a week before Black Friday because my bring back device was due and asked the employee if I could get a price match if Telus had better deals on Black Friday.
The employee said yes and gave me a paper with 2 QR codes on it. One for the device price match and one for the plan price match.
On Black Friday, my phone was on sale for 10$ a month and my exact same plan was now at 60$ so I used both QR codes and requested the device and plan price match.
I received one email of confirmation.
On Monday December 9th I called to ask what was going on and they said they didn’t even receive my price match request for my device and that they don’t price match plans. So the guy on the phone said now I have to wait another 15 business days to see if they approve it.
I wanted to skip the wait lines on Black Friday so I went early and was told I could price match so now I just feel screwed.
Any help??
Thanks.
tldr: was told I could price match but feel like I’m being played
