I just got my monthly phone bill from telus and it's $217. That's just for mobile service, home internet is another $110. That's over $300 for one month of data. The bill says I went $50 over on phone data usage. That's impossible. The past 2 months in a row I went about $20 over somehow, so I double checked all my settings and cut back on usage to make sure this didn't happen again, and now it's $50? There is no way i'm using that much data. I checked, I have background app refresh disabled, don't have automatic downloads on and don't download much of anything on my phone. I have cellular data turned off for most of my apps, and I don't play games or stream videos. I don't even check my phone much during the day, because I work in a hospital unit where I wouldn't be able to get cell service even if I wanted to. If this is all a mistake or somehow something's draining my data, I don't know know what it is, because I cannot get ahold of a customer service representative or a human being to talk to about this. Their customer service phone number leads to an automated messaging system, their online chat helper is a bot, their twitter support account is a bot. I am fed up with this company and if they think I'm paying that bill, they're cracked.
