July
Ok, I tried for weeks to claim a loyalty offer that was that offered a far cheaper plan with unlimited data, slowed after 100gb data, a galaxy s24 for $5 a month. I couldn't get the **bleep** thing to go through online and never got a callback. Now that loyalty offer is gone. It wasn't actually much of a loyalty offer since anyone could get it. So how can I still get that offer? I should be getting a better offer since telus has refused to change my plan for the last few years. Also for 7 years I've been telling them to disconnect the addon that costs $5 and then changed to $7 a month for an extra 5mb of shared data with an iPad i haven't had in 7 years. I'm on a galaxy S7 and paying $100 a month for 1gb of data. I'm sick of telus.
July
Hey @Ken73 our Loyalty team will be able to assist with redeeming the offer or providing you with a new one. You can send us a message and we can help get you in touch
If our reply solved your issue, please click on "Accept as Solution" to help others in the community.
July
Thank you for replying. How do I actually get hold of them? Straight to them and not through someone else that says I'll get a call back and then nobody ever calls. Just paying for years for something I've been fighting to get removed for years is very very frustrating enough without feeling like I was intentionally delayed to miss the offer.
Thanks
Ken
July
They don't have a direct number. You can send us a private message and we can get you in touch.
If our reply solved your issue, please click on "Accept as Solution" to help others in the community.
July
Sure if I could figure out how to do that. I just got transferred to the loyalty department or whatever it is and got hung up on. I'm so fed up...
July
When logged in here, there's a little envelope icon in the top right corner next to your round profile pic. Click on that and on the next screen (your Inbox) there should be a purple icon around the middle of the screen to start a new message. Type in 'TELUS_Support' in the "Send to" field, give it a quick subject and then compose and send it over!
If our reply solved your issue, please click on "Accept as Solution" to help others in the community.
August
I was away for a couple weeks but I'll try that.