Login Failed Error Code: LGN-301

[Ogg76]

I keep getting the Login Failed message; Error Code: LGN-301, when using My Telus app to log in. My phone has factory installed My Telus app, so after few updates I still haven't been able to access my account. It's older phone ... has Android 7 OS. I can log into my account using the PC, so my guess is that this must be phone related issue. Tried few times disabling and enabling the app with no success.

[T-Speed]

Hi @Ogg76 

Updating both the app and the Android might fix the issue, have you had the chance to try that? 

[Ogg76]

I did. Still get the same error message. Soft reset doesn't correct the problem either. Perhaps something got disabled during the unlocking procedure. Will try factory reset.